TERMS & CONDITIONS

Effective Date: 14 August 2026
Last Updated: 14 August 2026

Welcome to HerbaDelight.com.

These Terms & Conditions ("Terms", "Terms and Conditions", "Agreement") govern your access to and use of the website www.herbadelight.com, including all pages, features, services, content and facilities available through the website (collectively referred to as the "Website").

The Website is operated by Herbadelight.com, trading under the brand name Herba Delight ("Herba Delight", "we", "us", "our" or "Company").

By accessing, browsing, registering on, or purchasing products through the Website, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, Website Security Policy, Authenticity Guarantee and other policies displayed on the Website.

If you do not agree with these Terms, please do not use the Website or purchase products through it.

1. ABOUT HERBA DELIGHT

Herba Delight is an e-commerce platform offering products including, but not limited to, herbal products, natural products, nutritional products, wellness products, food products, dietary supplements and other products that may be offered from time to time.

The products available on the Website may be manufactured by Herba Delight or by third-party manufacturers, depending on the particular product.

Product-specific information, including ingredients, nutritional information, directions for use, warnings, storage instructions, net quantity, batch details, expiry/best-before information and other applicable information, will be provided on the product packaging and/or product page.

2. ELIGIBILITY TO USE THE WEBSITE

By using this Website, you represent and warrant that:

You are legally competent to enter into a binding contract under applicable law.
You are at least 18 years of age, or are accessing the Website under the supervision and consent of a parent or legal guardian.
The information provided by you is accurate, complete and current.
You will use the Website only for lawful purposes.
You will comply with all applicable laws and regulations while using the Website.

If you are purchasing products on behalf of another person, you confirm that you have the authority to do so.

3. WEBSITE ACCESS AND ACCEPTABLE USE

You may use the Website only for legitimate personal or business purposes permitted by these Terms.

You agree not to:

Use the Website for any unlawful, fraudulent or deceptive purpose.
Attempt to gain unauthorized access to the Website, server, database or other systems.
Introduce viruses, malware, spyware, worms or other malicious code.
Interfere with or disrupt the Website or its infrastructure.
Attempt to circumvent Website security measures.
Use automated systems, bots, crawlers or scraping tools without our prior written permission.
Copy, reproduce, modify or distribute Website content without authorization.
Create false accounts or impersonate another person.
Provide false, misleading or fraudulent information.
Place fraudulent or speculative orders.
Use stolen, unauthorized or fraudulent payment methods.
Attempt to manipulate prices, discounts, reviews, rankings or other Website features.
Use Website content for unauthorized commercial purposes.
Upload or transmit material that is unlawful, defamatory, obscene, threatening, abusive or infringes third-party rights.
Engage in any activity that may damage the reputation, operation or security of Herba Delight.

We reserve the right to restrict, suspend or terminate access to the Website or cancel orders where we reasonably believe that these Terms have been violated.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product information displayed on the Website is accurate and up to date.

However, product images, colours, packaging, labels and other visual representations may vary from the actual product supplied.

The following may change from time to time:

Product packaging;
Label design;
Product photographs;
Product formulation, where legally permissible;
Manufacturer information;
Product availability;
Product size or quantity;
Promotional information.

Where there is any difference between the Website description and the physical product, the information printed on the legally compliant product label and packaging should be relied upon, subject to applicable law.

We encourage customers to read the complete product label, ingredients, directions, warnings and other information before using any product.

5. HERBAL, NUTRITIONAL AND WELLNESS PRODUCTS

Certain products sold through HerbaDelight.com may be herbal, nutritional, dietary, food, wellness or supplement products.

Unless expressly stated otherwise, information provided on the Website concerning ingredients, nutrition, traditional use, wellness or product characteristics is provided for general informational purposes.

Such information is not intended to constitute medical advice, diagnosis, treatment or a substitute for professional medical advice.

Customers should consult an appropriately qualified healthcare professional before using a product where appropriate, particularly if they:

Are pregnant or breastfeeding;
Have a medical condition;
Are taking prescription or other medication;
Have known allergies or sensitivities;
Are undergoing medical treatment;
Are purchasing a product for a child or elderly person.

Customers should follow the directions, dosage, warnings and precautions printed on the product packaging.

6. NO GUARANTEE OF MEDICAL RESULTS

Unless expressly permitted and stated in accordance with applicable law and the product's regulatory classification, Herba Delight does not guarantee that any product will:

Prevent, cure or treat a disease;
Produce a particular medical result;
Produce a particular weight-loss or weight-gain result;
Produce a particular fitness result;
Replace medication;
Produce identical results for every customer.

Individual responses to food, nutritional, herbal and wellness products may vary.

Nothing on the Website should be interpreted as a guarantee of a particular health outcome.

7. PRODUCT SAFETY AND ALLERGIES

Customers are responsible for reviewing product ingredients, allergen information, warnings and usage instructions before purchasing or consuming a product.

If you have an allergy, intolerance, medical condition or dietary restriction, please carefully review the product label and consult a qualified healthcare professional where appropriate.

If you experience an unexpected reaction after using a product, discontinue use and seek appropriate professional medical advice.

8. PRODUCT PRICES

All prices displayed on the Website are subject to change without prior notice.

Unless otherwise specified, applicable taxes and other mandatory charges will be displayed or incorporated into the price as required by applicable law.

Shipping or delivery charges, where applicable, may be displayed separately during checkout.

We make reasonable efforts to ensure that prices are correctly displayed. However, if an obvious pricing error occurs, we reserve the right to cancel the affected order and refund any amount paid by the customer.

9. PRODUCT AVAILABILITY

Products displayed on the Website are subject to availability.

We reserve the right to:

Limit quantities purchased;
Discontinue products;
Modify product specifications;
Restrict sales to particular locations;
Cancel orders where products are unavailable.

If a product becomes unavailable after an order has been placed, we may notify you and provide an appropriate resolution, including cancellation and refund where applicable.

10. ACCOUNT REGISTRATION

Certain Website features may require you to create an account.

You agree to provide accurate and complete information and to keep your information updated.

You are responsible for maintaining the confidentiality of your login credentials.

You must notify us promptly if you suspect unauthorized access to your account.

You are responsible for activities carried out through your account unless the unauthorized activity resulted from circumstances attributable to Herba Delight.

We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.

11. ORDER PLACEMENT

When you place an order through the Website, you are making an offer to purchase the selected products subject to these Terms.

An order confirmation sent by email, SMS, WhatsApp or other communication may acknowledge receipt of your order but does not necessarily constitute final acceptance of the order.

An order may be cancelled or rejected in circumstances including:

Product unavailability;
Incorrect pricing;
Incorrect product information;
Payment failure;
Suspected fraudulent activity;
Incomplete or incorrect customer information;
Delivery restrictions;
Violation of these Terms;
Technical or system errors;
Circumstances beyond our reasonable control.

Where payment has already been received for an order that we cancel, the eligible amount will be refunded in accordance with our Refund Policy and applicable law.

12. ORDER CONFIRMATION

After successfully placing an order, you may receive an order confirmation containing details such as:

Order number;
Products ordered;
Quantity;
Price;
Delivery address;
Payment status;
Applicable charges.

Customers should carefully review the order confirmation and promptly notify us of any apparent error.

13. PAYMENT

Payments may be processed through third-party payment gateways and other payment service providers made available on the Website.

Depending on the payment method selected, you may be redirected to the payment provider's platform.

Herba Delight generally does not require customers to provide or disclose complete card credentials directly to us.

Payment processing may be subject to the terms, conditions and privacy policies of the applicable payment service provider.

We reserve the right to refuse or cancel transactions that appear fraudulent, unauthorized or otherwise unlawful.

14. SHIPPING AND DELIVERY

Orders will be processed and delivered in accordance with our Shipping & Delivery Policy.

Delivery estimates displayed on the Website are indicative and may be affected by:

Weather;
Natural disasters;
Transportation disruptions;
Strikes;
Public holidays;
Regulatory restrictions;
Courier delays;
Incorrect customer information;
Remote delivery locations;
Events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, telephone number and other required delivery information.

15. RETURN, REFUND AND CANCELLATION

Returns, refunds, replacements and cancellations are governed by our separate Return & Refund Policy.

Because certain food, nutritional, supplement and consumable products may have safety and hygiene considerations, eligibility for return or replacement may be subject to product-specific conditions.

Customers should not return products without first contacting customer support and obtaining appropriate return instructions.

Nothing in our Return & Refund Policy is intended to restrict any mandatory consumer rights available under applicable law.

16. DAMAGED, TAMPERED OR INCORRECT PRODUCTS

If you receive a product that appears damaged, tampered with, leaking, incorrectly supplied or otherwise materially different from what you ordered, please contact us as soon as reasonably possible.

Where appropriate, we may request:

Order number;
Photographs or video of the package;
Photographs of the product;
Photographs of the shipping label;
Batch number;
Expiry/best-before information;
Description of the issue.

We may investigate the issue and provide an appropriate remedy in accordance with our policies and applicable law.

Customers are advised not to consume a product if its packaging or safety seal appears compromised.

17. AUTHENTICITY

Herba Delight is committed to supplying genuine products through its authorized supply chain.

Where Herba Delight expressly provides an authenticity guarantee, such guarantee will apply subject to the specific terms of that guarantee and applicable law.

Customers should report suspected counterfeit, tampered or unauthorized products to:

Care@herbadelight.com

We may request photographs, purchase details, batch information and other documentation necessary to investigate an authenticity concern.

18. PROMOTIONS, DISCOUNTS AND COUPONS

Promotional offers, discounts, coupon codes and other benefits may be subject to specific terms.

Unless expressly stated otherwise:

Promotional offers cannot be combined;
Coupon codes may have expiry dates;
Some products may be excluded;
Minimum order values may apply;
Promotional benefits may be limited to one use per customer;
Offers may be withdrawn where permitted by law.

We reserve the right to correct errors relating to promotional offers and to cancel transactions involving fraudulent or unauthorized use of promotional codes.

19. REVIEWS, COMMENTS AND USER CONTENT

Where the Website permits customers to submit reviews, comments, photographs or other content ("User Content"), you agree that your submissions:

Are truthful and based on your genuine experience;
Do not contain unlawful, defamatory, threatening or abusive material;
Do not infringe copyright, trademark, privacy or other rights;
Do not contain malicious software;
Do not impersonate another person;
Are not misleading or fraudulent;
Do not contain unauthorized medical claims.

By submitting User Content, you grant Herba Delight a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for legitimate business, marketing and Website purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove or refuse User Content that violates these Terms or applicable law.

We do not guarantee that every customer review represents the views of Herba Delight.

20. INTELLECTUAL PROPERTY

All intellectual property appearing on the Website, including:

Herba Delight name;
Herba Delight logo;
Brand identity;
Product names;
Product photographs;
Graphics;
Designs;
Text;
Product descriptions;
Videos;
Website layout;
Icons;
Software;
Original content; and
Other Website materials

are owned by or licensed to Herba Delight or its respective rights holders and are protected by applicable intellectual property laws.

You may access and use Website content solely for personal and lawful use in connection with purchasing products from the Website.

You may not reproduce, copy, modify, publish, distribute, sell, commercially exploit or create derivative works from Website content without prior written authorization.

21. TRADEMARKS

"Herba Delight", its logos, product names, slogans and other brand identifiers may constitute trademarks or trade names owned by or licensed to the Company.

No right or licence to use these trademarks is granted merely by accessing the Website.

Unauthorized use of Herba Delight trademarks or branding is prohibited.

All third-party trademarks appearing on the Website remain the property of their respective owners.

22. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites, payment gateways, courier services, social media platforms or other external services.

Such third-party services are independently operated.

Herba Delight is not responsible for:

Their content;
Privacy practices;
Security;
Availability;
Terms and conditions;
Products or services offered by them.

Your use of third-party services may be subject to the terms and policies of those third parties.

23. WEBSITE AVAILABILITY

We attempt to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always be:

Available;
Uninterrupted;
Error-free;
Secure from every possible threat;
Free from technical defects;
Compatible with every device or browser.

The Website may occasionally be unavailable due to maintenance, upgrades, technical issues or circumstances beyond our reasonable control.

24. WEBSITE SECURITY

We take reasonable measures to protect the Website and customer information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including maintaining secure passwords and avoiding disclosure of account credentials.

For further information, please refer to our Website Security Policy.

25. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store and protect personal information.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

26. DISCLAIMER

To the maximum extent permitted by applicable law, the Website and its content are provided for general informational and commercial purposes.

We make reasonable efforts to maintain accurate information, but we do not warrant that every piece of information on the Website will always be complete, current or error-free.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Herba Delight shall not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or products purchased through it, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to:

Exclude statutory consumer rights;
Exclude liability that cannot legally be excluded;
Limit remedies available to consumers under applicable law.

Any liability that may legally be limited shall be limited to the extent permitted by law.

28. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Herba Delight, its officers, employees, agents and service providers from claims, losses, liabilities or expenses arising from:

Your violation of these Terms;
Your unlawful use of the Website;
Your fraudulent activities;
Your infringement of third-party intellectual property rights;
Your misuse of products;
Information or User Content submitted by you that violates applicable law or third-party rights.

This provision shall not apply to the extent that the relevant claim arises from the Company's own unlawful conduct or liability that cannot legally be transferred to the customer.

29. FORCE MAJEURE

Herba Delight shall not be responsible for failure or delay in performing obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Floods;
Earthquakes;
Fire;
Epidemics or pandemics;
War;
Terrorism;
Government restrictions;
Regulatory actions;
Strikes;
Transportation disruptions;
Internet or telecommunications failures;
Power failures;
Courier disruptions;
Other events beyond our reasonable control.

Where appropriate, we will take reasonable steps to minimize the impact of such events.

30. GRIEVANCE REDRESSAL

We are committed to resolving customer complaints fairly and efficiently.

For questions, complaints, concerns relating to orders, products, payments, returns, refunds, privacy or other Website matters, please contact:

Email: Care@herbadelight.com

Please include your:

Name;
Order number, where applicable;
Contact details;
Nature of the complaint;
Relevant supporting information.

We will endeavour to acknowledge and address complaints within the time period prescribed by applicable law.

Where applicable, Herba Delight will maintain a grievance redressal mechanism in accordance with Indian e-commerce and consumer protection requirements.

31. CONSUMER RIGHTS

Nothing in these Terms is intended to deprive you of rights or remedies available to you under applicable consumer protection laws.

Herba Delight / Nutrizone will comply with applicable provisions governing e-commerce transactions and consumer protection.

The Consumer Protection (E-Commerce) Rules, 2020 apply broadly to goods and services bought or sold through digital or electronic networks and prescribe duties concerning consumer information, grievance redressal and other e-commerce practices.

Where a mandatory statutory right conflicts with a provision of these Terms, the mandatory statutory provision shall prevail to the extent of the conflict.

32. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of statutory consumer authorities, disputes arising in connection with these Terms or the Website shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's registered office.

Nothing in this clause shall prevent a consumer from exercising any mandatory statutory right to approach an appropriate consumer commission or other authority having jurisdiction under applicable law.

33. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

Changes in our business;
Changes in products or services;
Changes in technology;
Changes in applicable laws;
Regulatory requirements;
Changes to Website functionality.

The updated Terms will be posted on this page with the revised "Last Updated" date.

Your continued use of the Website after the revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

34. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be modified or severed to the minimum extent necessary, while the remaining provisions shall continue to remain in effect.

35. WAIVER

Failure by Herba Delight to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

36. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, Website Security Policy, Authenticity Guarantee and any other policies expressly incorporated into the Website, constitute the agreement governing your use of the Website, subject to applicable law.

37. CONTACT US

If you have any questions regarding these Terms & Conditions, please contact us:

Herba Delight
Email: Care@herbadelight.com
Website: www.herbadelight.com

Registered/Business Address:
Herba Delight, Nutrizone, Near Kowdiar, Thiruvananthapuram, Kerala, PIN 695003

Legal Entity Name:
Herba Delight / Nutrizone

CUSTOMER ACKNOWLEDGEMENT

By accessing HerbaDelight.com, creating an account, placing an order or otherwise using the Website, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

Thank you for choosing Herba Delight.

We are committed to providing genuine products, transparent information and a safe and reliable online shopping experience.